• What types of mortgages can you help with?

    We can help with all types of mortgages: residential, buy-to-let, commercial or bridging loans. We can find the best rates whether you are applying in your personal name or via a limited company/SPV.

  • How much will this service cost me?

    Our consultant fee will vary depending on the individual case. The fee will be no more than £999, however this is only payable once we have an agreement in principal and you decide to proceed with the mortgage. This one-off payment gives you access to our up-to-the-minute and time-saving technology, along with the reassurance that we will source the most suitable mortgage for your individual circumstances in order to secure you significant long-term savings.

  • Which lenders do you work with?

    We are directly authorised and regulated by the Financial Conduct Authority and therefore have access to the whole of the mortgage market.

  • How do I know that I'm getting the best deal?

    Alongside access to the whole of the mortgage market, The Good Mortgage Company benefits from long-established links with many mainstream and niche lenders who frequently offer us exclusive, market-leading rates. We will ensure that you get the most suitable deal for your circumstances.

  • What documentation will you need from me?

    The documentation required differs from lender to lender, but as a general guide we would require up to 3 months' worth of payslips and bank statements; ID; proof of address; P60 document if employed; SA302 document if self-employed or accounts if applying as a limited company.

  • What do I do if I'm unsure of the answer to one of the questions?

    It's important to be as accurate as possible when answering the questions as your responses will dictate the mortgage rates that we can source for you. However, if you are unsure of any answer simply make your best estimate and then raise this with our consultant when they call you back.

  • When will I find out if my mortgage has been approved?

    Lenders inevitably work to different timescales but we will be able to give you an indication of likely turnaround times once you have decided to proceed with a particular product. Our support staff will monitor your application carefully and provide you with regular updates regarding progress.

  • Will my details be shared with other companies?

    The Good Mortgage Company is committed to protecting the privacy and confidentiality of information provided by its customers and upholding data protection principles. Please click here to see our Privacy Policy.

  • Why should I use you rather than going to a lender directly?

    The Good Mortgage Company is able to offer you the most competitive rates from the whole of the mortgage market and can save you the time and effort involved in contacting individual lenders directly. We also frequently benefit from exclusive rates that may give you a better deal than going direct. Our expert knowledge of the mortgage market and independent status allow us to provide you with individually-tailored financial advice that isn't influenced by any particular lender.

  • What makes you different from other mortgage consultants?

    We are an award-winning mortgage brokerage that has been established since 2006. Within the industry we are regularly recognised for the quality of our advice as well as our exceptional customer service. Our large and proactive support team ensures that all clients receive a personal level of attention that is second to none. Close relationships with a variety of both mainstream and niche lenders mean that we are first to hear of product updates and we frequently receive exclusive rates to pass on to our clients. We are proud of our 5-star rating on Trustpilot - read here what our customers have to say.

  • My situation is complicated. Will you still be able to help me?

    Our team of consultants possess expert knowledge of the mortgage market and know the best lenders to approach for a range of different and complex circumstances. We will always take the time to fully assess your situation and the chances are we will be able to find the perfect solution.

  • I've been turned down before. Is it worth me applying?

    Yes! Not all lenders are the same and it's more than likely that we'll know the right lender to submit your application to.

  • Can you help me to set up home and/or life insurance?

    Our in-house Protection team would be delighted to advise you on any insurance queries you may have. We have access to a whole-of-market panel covering a range of protection products. This allows us to tailor-make a plan to protect your wealth and legacy - all included as part of your one-off fee.

  • What is the complaints procedure?

    We are confident that you will find our service exceeds your expectations, but if something unexpectedly goes wrong we will be more than happy to discuss the problem with you. Feel free to call us on 01276 903164, email your consultant directly or write to us at: The Good Mortgage Company, Building Eight, Watchmoor Park, Camberley, Surrey, GU15 3YL. View our full complaints procedure here.

  • What are your contact details?

    The Good Mortgage Company, Building Eight, Watchmoor Park, Camberley, Surrey, GU15 3YL.
    Email: info@thegoodmortgagecompany.co.uk


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